Terms of service

Welcome to jouwcustom! These Terms of Service ("Terms") govern your access to and use of our website, and any related services provided by jouwcustom. By using our site, you agree to these Terms. Please read them carefully.

1. Use of the Site

You agree to:

  • Use the Site only for lawful purposes

  • Provide accurate and complete information when placing orders

  • Not use the Site for any fraudulent or harmful activity

We reserve the right to refuse service, terminate accounts, or cancel orders if we believe user conduct violates applicable law or harms jouwcustom.

2. Products and Personalization

Many of our products are custom-made and personalized based on the information you provide. You are responsible for:

  • Ensuring all text, initials, or dates submitted are correct

  • Understanding that personalized items may have slight variations due to materials or engraving processes

We reserve the right to reject personalization requests that contain offensive or inappropriate content.

3. Orders and Payment

All prices are listed in USD unless stated otherwise. Payment must be made in full at checkout. We accept major credit cards and secure payment gateways such as PayPal or Stripe.

We reserve the right to:

  • Cancel or refuse any order at our sole discretion

  • Correct pricing or typographical errors after orders are placed (with proper notice to the customer)

4. Shipping and Delivery

Shipping times are estimates and not guaranteed. We are not liable for delays caused by shipping carriers, customs, or incorrect addresses provided by customers. Please refer to our [Shipping Policy] for full details.

5. Returns and Refunds

Due to the personalized nature of our products, returns are generally not accepted unless the item is damaged or incorrect. Please review our [Refund Policy] for more information.

6. Intellectual Property

All content on this Site—including product designs, logos, photos, and text—is the property of jouwcustom or its licensors. You may not copy, reproduce, or use any part of this Site without our express written consent.

7. Limitation of Liability

To the fullest extent permitted by law, jouwcustom shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the Site or products purchased.

8. Changes to Terms

We reserve the right to modify these Terms at any time. Updated versions will be posted on this page with the revised "Effective Date." Your continued use of the Site constitutes acceptance of those changes.

9. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of [Your Country/State], without regard to conflict of law principles.

10. Contact Us

For any questions about these Terms, please contact us at:
📧 Email: service@jouwcustom.com