Privacy policy

At jouwcustom, your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, and use our services. By accessing the Site, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of personal information:

  • Personal Data:
    Name, email address, shipping/billing address, phone number, initials or custom text submitted for product personalization.

  • Payment Information:
    Collected and processed securely through third-party payment providers (e.g., Stripe, PayPal). We do not store payment details.

  • Order History & Communication:
    Purchase history, inquiries, messages with customer service.

  • Device & Usage Data:
    IP address, browser type, pages visited, cookies, and other tracking data to improve user experience and website performance.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate order status and updates

  • Provide customer support

  • Customize and personalize your shopping experience

  • Improve our website and marketing performance

  • Send promotional offers (only if you opt in)

3. Sharing Your Information

We do not sell or rent your personal information.

We may share it with:

  • Service Providers: such as payment processors, shipping companies, and analytics tools to operate our business effectively.

  • Legal Compliance: if required by law, subpoena, or legal process.

4. Cookies & Tracking Technologies

We use cookies and similar tools to enhance your browsing experience. These may track user behavior, remember cart items, or measure traffic sources.

You can choose to disable cookies in your browser settings.

5. Your Rights

Depending on your location, you may have the right to:

  • Request access to the personal data we hold about you

  • Ask us to correct or delete your information

  • Withdraw consent or object to data processing

  • Opt-out of marketing communications

To exercise your rights, please contact us at service@jouwcustom.com.

6. Data Retention

We retain your information only as long as necessary for the purposes stated above (e.g., tax, legal, fulfillment, customer service).

7. Children’s Privacy

Our services are not directed at children under the age of 13, and we do not knowingly collect information from them.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted here with the revised “Effective Date.”

9. Contact Us

If you have any questions about this Privacy Policy, please reach out to:

jouwcustom
Email: service@jouwcustom.com