Shipping policy

Thank you for shopping with jouwcustom! We’re proud to handcraft personalized gifts that are meaningful, lasting, and delivered with care. Below is everything you need to know about our shipping process.

1. Processing Time

All of our products are made to order. Please allow:

  • Personalized items: 3–5 business days for production

  • Non-custom items: 1–2 business days for handling

Once your order is ready, we’ll send you a confirmation email with tracking information.

2. Shipping Time & Rates

We ship from our fulfillment center in USA.

RegionShipping MethodEstimated Time
United StatesStandard Shipping5–8 business days
CanadaStandard Shipping7–12 business days
UK & EuropeStandard Shipping8–15 business days
AustraliaStandard Shipping10–18 business days
Rest of WorldInternational Standard12–21 business days

📦 Note: Delivery times may vary during peak seasons (e.g., holidays), or due to customs delays.

3. Tracking Your Order

Once shipped, you’ll receive a tracking number via email. You can monitor your delivery status at any time using the link provided.

4. Customs, Duties & Taxes (International Orders)

International customers are responsible for any customs fees, duties, or import taxes that may apply. jouwcustom is not liable for delays caused by customs processing.

5. Lost, Delayed, or Damaged Packages

If your order is lost in transit, delayed significantly, or arrives damaged, please contact us at service@jouwcustom.com within 7 days of delivery. We’ll do our best to help resolve the issue quickly.

6. Incorrect Shipping Information

Please ensure your shipping address is accurate at checkout. We are not responsible for packages delivered to incorrectly provided addresses. If you notice a mistake, contact us within 12 hours of placing your order.

7. Questions?

We’re here to help. For any shipping inquiries, feel free to contact our team at service@jouwcustom.com — we aim to respond within 24–48 hours.